The real key to success with clients and prospects in the new year is staying “top of mind.” Your goal is to be the first person a client thinks about when making a referral. It sounds simple, but when you are working with current clients and managing your everyday business activities, it’s far more challenging to keep in touch (and stay in touch) with your ever-growing database.
Here are a few tips to consider when you are working to keep your company top of mind:
1. Give the Gift They Actually Want
When you’re competing in a sea of emails, it’s important to avoid being quickly deleted or ignored. Email smart. Include content that interests your target markets, and make sure your subject line is powerful. For newsletters, consider simply copying the title of your lead article into your subject line field. Some newsletter platforms, like ours, have an automated feature to help you easily set the first article title as your subject line by default. Clients are far more likely to open information that is targeted and relevant to them versus a generic mass email. This extra step will not only prove that you add value but will highlight that you are paying attention to both their needs and interests.
2. Keep Testimonials, Online Reviews and Case Studies in the Forefront
If you haven’t started sharing client testimonials, reviews and case studies in your email marketing, on your blog, and on social media, maybe it’s time to start. Begin interviewing clients who have had positive before and after experiences with your company. Turn these real life situations into stories that can be shared as content. Testimonials are a powerful reminder that your business is the go-to company for new prospects or referral opportunities.
3. Maximize Social Media
Use content from your email newsletters, blog posts and other online resources to share social media updates on a regular basis. Consistent posting will help you engage your social followers, and it is one of the best ways to keep your company fresh in the news feeds of your followers. Various social media management tools offer free or affordable options to help you schedule out posts days in advance to help you easily manage multiple social channels.
4. Take a Multi-channel Approach To Getting Referrals
When it comes to staying top of mind, content is king. Remember that your email newsletters, blog posts, social media reviews, client case studies and testimonials all offer content that can be shared via email and on social media. Maximize your content resources by posting them to all your relevant online avenues and you’ll always be the first thought when referral opportunities pop up.