Client Survey Results
How Net Promoter Scoring Works
“How likely is it that you would recommend our organization to a friend or colleague?”
Nearly Half Of Our Clients Who Responded To Our Survey Scored Us At A 9 Or 10
Benefits of Net Promoter Scoring
Measure, evaluate and build customer loyalty
Increase customer satisfaction
Create more customer advocates
Get more customer feedback by closing the loop on customer likes and dislikes
Reduce customer churn
Drive revenue growth and boost customer lifetime value
As part of our ongoing efforts to provide the best possible service to our customers, we conduct regular, on-going customer satisfaction surveys known as Net Promoter Score (NPS). The NPS system goes beyond testing how satisfied a customer is with a company; it’s designed to test if someone likes our brand enough that they would recommend our services to others. In other words, the person isn’t merely “satisfied” with our company—by telling others about our brand, the person is effectively marketing our company’s services. The Net Promoter Score system uses one basic question to measure customer loyalty: “How likely is it that you would recommend our organization to a friend or colleague?”
This Is What Our Clients Have To Say About IndustryNewsletters
Legal Estate & Trust Planning
Survey responses from our clients in the Legal Estate & Trust Planning industry.
Survey responses from our clients in the accounting industry.
Survey responses from our clients in the payroll industry.